Make yourself at home.

We know staying somewhere new with your family might feel overwhelming. That’s completely normal. You’re not alone - we’re here to help every step of the way.

Over the years, we’ve supported all kinds of families: mums, dads, couples, single parents, families with one child or more, newborn babies, toddlers -and everything in between.
No matter your situation, we’ll work with you to make your stay feel safe, supported, and manageable — from the moment you arrive.

Your Key Worker: Your Main Support Person

You’ll be assigned a key worker for your time with us. You will get to know all of our staff over the next few weeks but think of your key worker as your go-to point of contact for any problems, concerns or issues you may have and they will work closely with you on all aspects of life here.

Your room.

You’ll have your own private space, and your child will always be nearby.

We want you to feel right at home. Your room is a safe space for you and your family and we encourage you to make it your own with your own belongings, personal items, photos etc.

You have your own en-suite shower room for you to use.

Your room was designed with plenty of storage for your things. You’ll find built in wardrobes, under bed storage and drawers to fill as you please.

Your TV has access to streaming services such as Netflix and we will be happy to show you if you are unfamiliar with how it works.

A neatly made bed with beige and white striped bedding, decorative pillows, and framed with a beige headboard, next to a white shelving unit with folded towels, a potted plant, and a black diffuser, with a light blue accent wall.

A cozy bedroom with light blue walls and wooden flooring, featuring a bed with gray and white striped bedding, a white dresser, a wall-mounted TV, a window with beige curtains, a beige armchair with a small striped pillow, and a white crib with a bla

A bedroom featuring a bed with striped pillows and a stuffed animal, a white crib with a black star-shaped pillow, to the right of the crib is a black star-shaped pillow, and three framed pictures with abstract designs on the blue wall above the crib

Children's playroom with wooden storage units filled with white bins, wall decor including framed signs saying 'Let's Play' and 'Let's Read,' and toy plush animals on the floor.

Living room with upholstered armchairs, small wooden nesting tables with potted succulents, beige rug, white walls, windows with blinds, wall clock, and a tall houseplant in a gold planter.

Interior hallway with beige armchair, potted plant, three framed landscape photos on the wall, white door, wood flooring, and white walls.

Children's play corner with wall decorations, storage bins, toys, and children's books.

Welcome.

Welcome to The Oval. We are looking forward to getting to know and your child over the next few weeks and hope to make adjustment to life here as easy as possible. The information in these pages, along with your journal and parents guide should give you everything you need to know but our whole team are on hand for any questions you may have so don’t be afraid to ask!

Shared spaces.

There are a number of shared spaces for you to use as you wish for the duration of your stay including Kitchen and Dining area, Play Room, Living Room and Session room.

The utility area has a number of washers and dryers to use.

Our ‘ retreat’ is a quiet room you can use when you need a break or a moment to yourself while your baby is safe and cared for.

Toys in the playroom are all labelled with the age they are safely designed for.

We’ve got plenty of space for families & friends to visit.

Concerns, problems and complaints

It is important that you know if you have any concerns at any time, we are here to help and support you with them.

You have a right to complain about any aspect of the service we provide and you can do this in a number of ways outlined below, but rest assured your concerns will always be dealt with In a professional, fair manner - free from judgement.

Raise with your key worker

While any staff member will be able to help you, your key worker should always be your first port of call for raising any concerns or complaints. You can raise a concern with your key worker at any time and they will work with you to resolve them. You may want to voice a concern, or you may want to complete a complaints form and put it in writing. Your key worker will log your concerns and put processes in place to come back to you with answers, people or actions.

Raise with our manager

You will get to know the centre manager, Nicola during your time at The Oval. While your key worker is best placed to support you with any concerns or complaints, if you feel the need to, Mary is always available to deal with them directly.

Independent Visitor

Each month, The Oval is audited by an independent visitor. They will always be keen to gather your feedback and thoughts to see where we can improve our service to you and may ask you if you have any issues or concerns to raise with them.

What’s next?

We try to ensure adjustment to life at The Oval is as easy as possible but we understand that sometimes it is a lot to take in. These pages have lots of information that you can revert back to at any time but the staff are on hand and eager to help so feel free to ask them any questions you may have.